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This Month's Topic: Change Management

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Hello from the Coaching Team!   McKinsey on Change Management
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Organizational Change and Empathy   Coach Introduction:
Nicole Frister
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View the upcoming coaching dates   Contact us!
Hello from the Coaching Team
Dear Students,

In our dynamic business world, continuous organizational change is often unavoidable. Many fear it and consider change an annoyance. Seeing the positive and potential in change can be a helpful trait. However, managing change is a completely different story.

Managing change is a difficult task. People that are able to do it successfully, are free to choose from a variety of senior, managing and director positions. After reading this newsletter, you will be able to casually mention your change management knowledge in your next job interview.

In our Video of the Month, Mary Meaney, a McKinsey Senior Partner, shares her views and experiences regarding the ability to manage change. In our Article of the Month, you will learn the importance of empathy when it comes to managing change.

Looking for an awesome coach? Look not further! Nicole Frister, a management consultant, member of the Ten4 consulting network and change management expert, who we're introducing in this newsletter, will be happy to help you to reach your goals!

Interested in taking a look at all our coaches? Visit the coaching area on myEBS, register, select a coach and book an appointment, or contact us. We’ll be happy to hear from you!

Warm regards,
Your Coaching Team
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Video of the Month: McKinsey on Change Management
As of today, Mary Meaney is a Senior Partner at McKinsey in Paris. Back in her Director days, she was continuously dealing with change in companies. In this video, she explains not only the main factors regarding change management, but also why being able to manage change successfully is important.   Picture could not be loaded
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Organizational Change and Empathy
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Making alterations within an organization with a view to better meeting customer demands as well as improving its financial standing involves considerable change ranging from the services offered to organizational structure.

One aspect often overlooked is how change will affect those who work in the organization. More than this, how news of changes afoot is delivered can also be critical to how successful the changes are. Relevant, effective communication becomes vital, but it goes beyond that. Simply conveying facts and or instructions does not engage with workers the way news should, because it invariably lacks one vital ingredient – empathy.

While there are innumerable studies which back up the importance of empathy, this does not solve the greatest problem facing senior executives – how to communicate in a successfully empathic manner.

Of a survey carried out involving 200 companies, while 69% of executives confirmed they were planning to implement changes in the near future, 50% admitted to the fact that they hadn’t even thought about how these changes would affect staff sentiment towards the business.

So when you’re in a job interview for a managing position, and you are asked on your views on how you would approach change as a leader, this is what you need to know:

Regular audience profiles

When instigating change, creating audience personas is vital. However, as needs and wants frequently alter during a period of change, these should be regularly revisited. Create audience segments, then interview key members of each segment to get an overview of typical mindsets.
  Don’t be afraid to ask questions that evoke strong reactions, especially when these are opinions/concerns related to current strategies.

Based on results of these interviews, one can establish if change is going to be welcomed enthusiastically, with skepticism or with fear, and the delivery of future information can be tailored to be empathic to those known sentiments. While there may have to be an element of secrecy and confidentiality over certain changes, there is no doubt the more you can share with your staff and then directly address any concerns they may have, the more effective change will be.

One great concern relating to change is not only that some members or staff may leave the business, but others will feel they will have to shoulder an unreasonable burden should this happen. While it may seem counterintuitive to discuss staff turnover in an open forum, making everyone aware you are conscious of the implications of change on the workforce, reduces any sense of isolation and is an opportunity to demonstrate how you will be taking positive measure to counteract any initial ‘brain drain’ problems.

Involve everyone in the transformation

According to the article, a major bank had recently undergone a series of radical changes. Having advised the staff of these changes, but before their implementation, senior executives were invited to write a chapter about how the changes would impact them. These executives then asked the same of their department heads, who asked the same of their team leaders, and this worked its way down through the whole bank hierarchy, with each and every person asked to identify how the changes would affect their responsibilities.

From feedback received from the staff, who now felt very much involved in the change and who felt they had been given a valued voice, additional changes were made to further enable successful implementation of the overall new strategy.

In short, recognizing that change affects people in different ways, but adopting an empathic approach when introducing change, will see any change implemented more successfully.
Original article: Sanchez, P. (2018). The secret to leading organizational change is empathy. Harvard Business Review Digital Articles, 20/12/2018, 6-9.
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Coach Introduction: Nicole Frister
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Nicole has been working as a management consultant for several renowned consulting companies over the past 15 years. Throughout her career, she has always felt passionate about enabling and empowering people in the workplace, while keeping a strong focus on busing acumen and the strategic return on investment clients can harvest from transformational change. Nicole has lived and worked overseas for a decade – an experience that strongly influenced her personal views and priorities, shaping the person and coach she is today.

After studying business administration & management at the University of Göttingen, she started her professional journey by working on several full life-cycle IT implementation and business transformation projects, providing functional SAP Finance consulting and developing customized change management solutions for her clients.

While living and working in Australia, Nicole continued working as a management consultant, supporting clients in the Asia/Pacific region in senior change and project management roles.
  She is experienced in managing culturally diverse project teams across multiple industries, including consumer goods, construction, transportation and the public sector. She extended her educational journey during this time by adding post-graduate studies in organisational change, training and development at Australian universities in Sydney and Brisbane.

These days, Nicole runs a boutique management consulting company that focuses on sustainable change and project management solutions. She is also a member of the Ten4 Consulting network, a team of experts in strategic change management, and communications supporting global initiatives for large corporations. She has recently supported change and communication initiatives for several DAX clients.

Nicole is a mother of two, married and lives in the outer Frankfurt region. In her private time, she can be found doing sports (running, yoga), following her passion for interior design, or enjoying voluntary work. She is supporting ‘Social Business Women e. V.’ mentoring women who seek to re-enter the working world.

Nicole provides coaching sessions both in German and English. Having lived abroad and travelling extensively has introduced Nicole to different cultures and ways of living. She feels particularly passionate about coaching foreign students and supporting them in adapting to the German student life at EBS. Contact us to book an appointment with her!
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